We all tend to oversimplify complex things into two competing ideologies: generalist or specialist, objective or subjective, individual or team. This can be useful, but it can also make us think we should pick a side. It also becomes an issue when we try and solve them—calling these things ‘problems’ implies there is a correct answer somewhere. But there often isn’t, and it takes us too long to realise. What if we had a tool that facilitated good conversations about these complex topics upfront? Where the goal isn’t a decision, but recognition? The answer to a question like ‘Should we focus on delivery or quality?’ could simply be ‘yes’. Stephen explains how, using Polarity Mapping.
As explained in part I of this two-part series, what we know about body language can help us conduct more fruitful UX research interviews. The key is to know what to look for. Body language experts Barbara and Allan Pease have been researching this domain for over thirty years. In their book, The Definitive Book […]
In this two-part series I will provide some research based insights on body language that we can use to our advantage during UX research sessions. This will give you an enhanced awareness of what to look for so that a potentially wasteful session could make for a more productive one… A participant that you’ve been […]
As UX professionals, we sit at the intersection of many parts of a business. It’s this placement in our company’s organisation and workflow that makes communicating as a UX professional both imperative and, at times, extremely difficult. Doug Collins shares a few important lessons to help you communicate better, regardless of who you’re speaking to.
Next up in our Slack channel, Jen Marshall will share experiences from her work as a product leader, trainer and product management consultant. We’ll talk about managing stakeholders and product teams, understanding authority, communicating with integrity, and getting the important messages heard.
In the latest of our Ask the UXperts sessions, Indi Young joins Hawk in the chatroom to talk about empathy and active listening, and how you can apply them to your work.
Join Hawk and Indi Young in our chatroom to talk about how empathy and active listening can help you make better decisions, improve strategies, and collaborate successfully.
Webstock is an annual conference in Wellington, New Zealand, with a reputation for hosting deftly curated presentations by an eclectic mix of creative, interesting, and entertaining people.
The UX Mastery team were in full attendance this year. Hawk recaps the two-day event—complete with sketchnotes.
It’s been a while since we launched our last ebook. However, we have some good news: 1) our latest ebook, UX Sketchnotes, is out now, and 2) it’s completely free for subscribers to our newsletter.
What are you waiting for?
It’s been a huge year at UX Mastery. We started our community forum and our series of Ask the UXperts sessions, published two eBooks and over 100 articles, from both our own team and from guest authors.
Here are the 10 articles that garnered the most interest from our readers, counted down David Letterman-style.