Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
About Luke Chambers
General tinkerer, web tailor, user-centred design soldier and tall-ship sailor, Luke Chambers co-founded UX Mastery to help you get started and get better at UX. He has championed user experience design at organisations both small and large, and now spends his days listening, sketching, telling stories and explaining to everyone the "why" of the design that happens behind the visuals.
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Posts by Luke:
There’s no single, authoritative recipe for a career in UX, which is both exciting and daunting, but taking a step back to create a plan for yourself is well worth the investment. Because once you set your goals, you can start taking the steps to get there. Here are seven books to dive into so you can take the next step in your UX career.
We’re back to August, one of our favourite months of the year. Why, you ask? August means UX Australia!
Each year, UX Australia brings together user experience professionals from across Australia, and around the globe, for a learning and networking conference extravaganza.
As is UX Mastery tradition, we’ll be there with bells on, and we’re pretty excited. Here’s why.
We were very humbled—and excited!—to be joined today by Don Norman for a live video Q&A discussion about his seminal book on design, The Design of Everyday Things.
If you’ve had your eye on one of our insightful, practical and easy-to-apply ebooks, but have been sitting on the fence about buying, now’s the perfect time to take advantage of this once-off special deal and complete your set.
Announcing the very lucky winner our competition with Leading The Product! The winner gets a free ticket to this inspirational event for product people in the Southern Hemisphere, which includes great talks and presentations, plus networking events, Q&A sessions, lunch and snacks and the after party—woohoo!
Charge your tech and get your sketchpads ready. It’s almost time for UX Australia, one of our favourite events on the calendar. We can’t wait to spend four days with UXers from around the country talking about everything UX – from the tiny details to the big picture.
In an ever-globalising world, chances are that cross-cultural usability testing will crop up in your career. Luke Chambers shares some of the most important factors to consider when you’re testing across a cultural divide.
Join Joe Natoli – UX consultant to the Fortune 500 and author of Think First – in a dedicated Slack channel to discuss user requirements, UX strategy and how to understand what your users really need.
We hope you can make this free session, but if you can’t, we’ll ask Joe questions on your behalf. Read on to find out how it all works.
Never run a heuristic evaluation before? No problem! Luke helps define the advantages and disadvantages before providing step by step instructions for running a successful inspection of your design’s usability.