Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
About Luke Chambers
General tinkerer, web tailor, user-centred design soldier and tall-ship sailor, Luke Chambers co-founded UX Mastery to help you get started and get better at UX. He has championed user experience design at organisations both small and large, and now spends his days listening, sketching, telling stories and explaining to everyone the "why" of the design that happens behind the visuals.
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Posts by Luke:
Welcome back to UXmas for another year! In case you haven’t joined in the UXmas fun yet, we’re back with your favourite UX-themed digital advent calendar. Missed the start of UXmas? Catch up on every tasty UXmas treat from our first 10 days.
Looking for the best Black Friday and Cyber Monday sales and secret codes for user experience professionals? From prototyping tools to online courses, we’ve got you covered.
We’ve partnered with our friends from Interaction Design Foundation, UsabilityHub, Loop11, Protopie, Mockplus to bring you featured deals and exclusives!
Happy World Usability Day!
Join us for a video panel hosted by our friends at Optimal Workshop and hear three industry experts share their stories and experiences about usability.
Have you ever been in a rut with your design process? Maybe you’re churning out the same solutions to every problem. Or you just can’t nail the way forward for your product.
To move ahead, you probably need to find a new perspective. Enter innovation sprints, which use immersive insights and assumption-busting to kick-start the design process.
In November, we’re taking a close look at how psychology and neuroscience help us design for people. Inspired by Susan Weinschenk’s book of the same name, this month we’re exploring how to get close to our users – essential in our line of work.
Most importantly, we want to hear from YOU! Read on to find out how to get involved.
UX New Zealand is on the horizon, and we’re pretty excited about 3 days of epic workshops and talks. So excited, in fact, that we thought a giveaway was in order.
Read on to find out how to enter.
There’s no single, authoritative recipe for a career in UX, which is both exciting and daunting, but taking a step back to create a plan for yourself is well worth the investment. Because once you set your goals, you can start taking the steps to get there. Here are seven books to dive into so you can take the next step in your UX career.
We’re back to August, one of our favourite months of the year. Why, you ask? August means UX Australia!
Each year, UX Australia brings together user experience professionals from across Australia, and around the globe, for a learning and networking conference extravaganza.
As is UX Mastery tradition, we’ll be there with bells on, and we’re pretty excited. Here’s why.
We were very humbled—and excited!—to be joined today by Don Norman for a live video Q&A discussion about his seminal book on design, The Design of Everyday Things.