As explained in part I of this two-part series, what we know about body language can help us conduct more fruitful UX research interviews. The key is to know what to look for. Body language experts Barbara and Allan Pease have been researching this domain for over thirty years. In their book, The Definitive Book…
About Michael Morgan
Michael has been in the field of IT for more than 20 years as an engineer, business analyst and for the last 10 years as a UX researcher. He currently works at Bloomberg L.P. as a senior UX researcher.
Michael has written on various UX topics like research methodology, UX strategy and innovation for industry publications like UX Matters, Boxes and Arrows, UX Planet and UX Collective. He has a quarterly column on UX Matters called "Discovery" where he writes about insights that come from formative UX research studies.
Michael has a B.A. in Creative Writing from Binghamton University, an M.B.A. in Finance and Strategy from NYU Stern School of Business and an M.S. in Human-Computer Interaction from Iowa State University.
When he's not working or writing, he is reading a juicy UX book, running at the gym or spending time with his wife and daughter.
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Posts by Michael:
In this two-part series I will provide some research based insights on body language that we can use to our advantage during UX research sessions. This will give you an enhanced awareness of what to look for so that a potentially wasteful session could make for a more productive one… A participant that you’ve been…