We all tend to oversimplify complex things into two competing ideologies: generalist or specialist, objective or subjective, individual or team. This can be useful, but it can also make us think we should pick a side. It also becomes an issue when we try and solve them—calling these things ‘problems’ implies there is a correct answer somewhere. But there often isn’t, and it takes us too long to realise. What if we had a tool that facilitated good conversations about these complex topics upfront? Where the goal isn’t a decision, but recognition? The answer to a question like ‘Should we focus on delivery or quality?’ could simply be ‘yes’. Stephen explains how, using Polarity Mapping.
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As explained in part I of this two-part series, what we know about body language can help us conduct more fruitful UX research interviews. The key is to know what to look for. Body language experts Barbara and Allan Pease have been researching this domain for over thirty years. In their book, The Definitive Book […]
British native, Sarah Richards is widely regarded as the leading voice in the practice of Content Design. After writing and publishing her book of the same name, she recently found her way to Australia where she championed this emergent practice across many days of industry presentations and Q & A’s. I was fortunate to be […]
In this two-part series I will provide some research based insights on body language that we can use to our advantage during UX research sessions. This will give you an enhanced awareness of what to look for so that a potentially wasteful session could make for a more productive one… A participant that you’ve been […]