User research is not just an integrated part of business, but rather teams of people supporting the research process with the practice of ResearchOps. So why are there these differences? And what does ResearchOps have to do with UX maturity?
About Ruth Ellison
Ruth Ellison is an experienced user researcher, with over 17 years in the design field across the private and Government sectors. She’s currently the Head of User Research at the Australian Government's Digital Transformation Agency. She’s fascinated about the interaction between digital and physical worlds and cares deeply about building happy creative teams.
In her spare time, Ruth makes science based jewellery at CrankyBot (https://crankybot.com/) and blogs infrequently about escape rooms (https://escaperoomexplorers.wordpress.com/).
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