A month or so ago I was sifting around the internet and I stumbled across Justin Davis. He was on YouTube.
I don’t usually like watching videos online, but this autoplayed in the background and I was captivated.
Justin doesn’t talk at a philosophical level, which can often feel out of reach. He talks about applying real life to design situations, and that is something that I can relate to.
So I did what any self respecting Community Manager would do – I cold emailed and roped him into chatting to us in our Slack channel. And he did!
Justin summarises the session well in his own words:
We can learn a lot from how we talk to people in real life, and the dynamics of those conversations, that can help us think about how we design those moments into our products.
If you didn’t make the session because you didn’t know about it, make sure you join our community to get updates of upcoming sessions.
If you’re interested in seeing what we discussed, or you want to revisit your own questions, here is a full transcript of the chat.
Justin Davis is a senior user experience designer, and co-founder of First Chair Partners, a design and research collective working to help companies solve some of their most difficult design problems.
He is based in Tampa, FL, and has worked with companies like Google, Coca-Cola and Metlife to help deliver interesting and engaging experiences to their customers. With nearly 20 years experience in technology and design, Justin brings a wealth of experience from both the design and technical sides. He also loves boats and bourbon.
Read his blog at http://justindavis.co.
If you have a product where someone writes blog posts, why not just let them get started writing, then once they’re finished, ask them to provide a name and email address so you can notify them of replies? By doing something like that, you’ve let them start “talking” to you immediately, instead of forcing them through some arcane setup, just to see if they want to chat with you.