If we asked you to list the most important qualities of a UX designer, things like creativity, empathy and technical skills would no doubt spring to mind. But aside from these fundamentals, what really separates the best from the rest? The answer is teamwork.
Landing a job as a company’s only user experience pro is an amazing opportunity. It means having the ability to shape and guide the design of an entire organisation. On the flipside, it’s a major challenge. There will be battles against corporate biases, conflicting business needs, and results-driven culture.
So how can you succeed In such a difficult position? How can a UXer go about creating a culture of great user experience?
During March, we were lucky to host Susan Weinschenk and Andy Vitale in our Ask the UXperts Slack channel.
In keeping with the theme of stakeholder management, each offered their views on how UXers can successfully navigate the challenges of working with different areas within organisations. Today we’re highlighting a few of their key insights.
For many designers, culture is a driving factor in choosing a company to work for, and deciding to advance a career there. Design culture is more than ping pong tables, free food and a pretty workspace. It’s about providing the tools and an environment to perform at your best. No matter the level of design maturity, each organisation has unique cultural strengths and areas that can be improved.
Creating a culture of user experience involves asking uncomfortable questions; the key is to navigate that friction so that people feel encouraged not just to contribute but also to question ideas.
A/B testing can help teams separate concerns and learn to disagree constructively. Minutia gets sorted out quickly, the work moves forward, and most importantly you help create a framework for challenging ideas, not people. Here’s how.
As consultants, we know there’s a right way to do websites. This belief often comes from a good place: We care about good design. We want to see it work.
But there’s a downside — we can get a touch judgy. We highlight everything that’s wrong with an organisation’s website (chaotic, redundant, and irrelevant), and feel duty-bound to point it all out.
The risk is that we end up ‘doing strategy’ to our clients. Looking through a content strategy lens, here’s how we can reframe the way we work and communicate with clients and stakeholders.
As a UX designer, there are times when you need to prove to your employer or company stakeholders, the value of what you do and the difference it makes to your company’s bottom line. But many UX designers struggle to prove the value of their work.
Speaking to over 60 UX design experts from around the globe, the UX School put together a comprehensive report compiling the latest research in the ROI of UX design. Here’s what they found.
If you missed today’s interesting and informative chat with Dr Susan Weinschenk, never fear – here is a full transcript.
Read on to find out what went down.
Design reviews are an important way to work with stakeholders. But when a design review goes poorly, it can feel uncomfortable and awkward.
The anxiety we feel when threatened extends to the workplace when our ideas are challenged – our defences go up and we search for a way to deal with the threat. Some of the more well-known responses are the fight-or-flight, and the closely related freeze and appease response.
How can we learn to win the battle between thoughts and feelings during design reviews?
Next week we’ll host Dr Susan Weinschenk in our Ask the UXperts Slack channel to get the lowdown on what stakeholders need to know about psychology in order to understand our design decisions.
If you feel like you’re constantly banging your head against the wall trying to justify your work, then this session is for you.