Andy Vitale absolutely rocked it in our Slack channel for the latest Ask the UXperts session – the topic of which was “Designing a Culture of Experience”. The questions came in thick and fast and Andy typed like a demon!
Our theme for March is managing stakeholders, and Andy’s session was both incredibly popular and right on point. He won the hearts of the entire room when he put this question to us: Does it seem like the UX team is the only advocate for the user, and the business thinks that they can still just put out a product and people will just use/buy it? If your answer to that is a yes, then make sure you read through the transcript below. Take notes even.
If you didn’t make the session because you didn’t know about it, make sure you join our community to get updates of upcoming sessions.
If you’re interested in seeing what we discussed, or you want to revisit your own questions, here is a full transcript of the chat.
> Are outside vendors and agencies often championed as experts more than the internal team who is just as capable?
the only thing users care about.”
> How do you handle stakeholders who keep saying they will get you answers to questions like – who is the decision maker? And never do?