Role playing is a great way for teams to visualise a solution they have designed.
In a role play, team members act out a situation. For example, one
team member may act as the user of a website, one as the website itself,
one as an external system the website has to communicate with and one
as the delivery process. The team works through a whole scenario
It can be surprising just what comes out of a role play. Things that
looked straightforward on paper sometimes aren’t as easy when played
out. And the act of working in physical space and talking a process
through shows up issues that may not have been easy to see on paper.
Role plays are also particularly good for exploring the linkages between
systems or processes.
Role plays can be done anywhere in a design process. They can be very
powerful when a team is discussing an initial idea, but may not all
have the same thing in mind. They can also be useful when a design is
detailed, to visualise how it will really work.
The amount of preparation is entirely dependent on the individual
design situation. A role play early in a process may not need any
preparation. A role play on a detailed design may need detailed
screenshots, props and even costumes.
At the beginning of the role play, describe the background and any
other detail that is needed to understand the context. Assign roles to
the team and ensure everyone understands their role.
If needed, outline the scenario you’ll be role playing.
Role play the scenario. Make it as realistic as possible – with real
data, real questions and real actions. Don’t skip over anything or rush
through a part – you may miss something important.
Remember to act up – playing it up a bit will make it more fun and
help highlight the high and low points. Don’t break out of role to
discuss anything that comes up – continue to play right to the end of
the scenario (stopping breaks the flow).
If needed, swap roles and/or run through another scenario.
At the end of the game, discuss things that worked well, went badly or surprised you.
Game at a glance
- Group structure: Small teams
- Duration: Up to 1 hr
- Outcome: Visualise a design solution
- Preparation needed?: Maybe
- Who to involve: Design team