Today we had the pleasure of hosting Amanda Stockwell (VP of UX at 352 Inc.) in our Ask the UXperts Slack channel to talk about the differences between Agile, Lean, and Lean Startup, and how to adapt our UX research for those environments.
Today’s topic really struck a chord with the audience, and the excellent questions came in thick and fast. That didn’t stop Amanda though, she handled it like a pro.
If you didn’t make the session because you didn’t know about it, make sure you join our community to get updates of upcoming sessions. If you have follow up questions for Amanda, you can ask them here.
If you’re interested in seeing what we discussed, or you want to revisit your own questions, here is a full transcript of the chat.
My last job was working at a startup who’s product was aimed at enterprise customers, and this product requires extensive domain knowledge, which pretty much narrowed down my usability study participants to people who use our product.
More often than not, reaching out to customers via email usually got ignored, and the ones that did reply, often talked about being afraid to actually talk to me because they had no idea what was covered by their NDA or similar contractual agreements with their employer.
Typically took me a month or two to recruit my users for a usability study.
In such a scenario, would you recommend alternative modes of communication with such users? Or perhaps offer tips about the kind of language to use with them? Or should I try approaching their supervisors, and perhaps have the supervisors recruit my participants for me?
tl;dr: Any tips of recruiting usability study participants for enterprise product users?
In an environment where the methodology is “waterfall-masquerading-as-agile” and roles are traditional BA, PM, Developer, Tester how would you recommend going about challenging and changing this mindset?
> the less time you have to spend documenting, and the more heads you can have on problems
Lack of documentation usually bites in the future.
“It’s in the code” is not something I like to hear.