Chris takes an entertaining look at just how badly wrong the office Kris Kringle can go, and uses it as a reminder that we can’t deliver truly great experiences if we don’t know the customer.
In the latest of our animated techniques videos, Gerry Gaffney gives us some helpful tips on gathering information about our users with contextual enquiry (or site visits).
Yesterday Hawk spent an interesting hour in our Campfire chatroom hosting Steve Portigal – author of Interviewing Users: How to Uncover Compelling Insights.
They chatted about using insights to inform design decisions, and a lot of ground was covered! If you missed it, here is a transcript for your reading pleasure.
Creating a great survey is like designing a great user experience—they become a waste of time and money if the audience is not at the centre of the process.
Chris Gray shows us in this whiteboard animation how to build the kind of survey that will collect the most valuable information from our users.
A content audit isn’t something you’re going to want to tackle. But you can’t undertake a redesign of a content-heavy site without it.
Donna Spencer shows you how to conduct a Content Audit in this sketch video.
Two brave and whippet-smart women recently put up their hands to take each other on in the second of our UX debates, that “Up-front user research is a crucial part of the UX process”.
Here’s how it went down.
Two brave and whippet-smart women—Donna Spencer and Angela Randall—have put up their hands to take each other on in our second Great Debate.
The topic? “Up-front User Research – Crucial or Not?”
Empathy is one of the most important skills a UX Designer can possess. But if it’s so important to be empathic, how should we go about improving?
In this post, Matt spells out some techniques that you can apply when conducting user research and making design decisions.
We call ourselves UXers, and despite our different backgrounds and skill sets, we all have something in common. But what is it?
Matt ruminates on the attribute that makes UX Designers unique.
Keen to incorporate user-centred design practices, but don’t know how to squeeze it into the budget or the schedule?
Just because your project is small, has limited time, or a tight budget, doesn’t mean the resulting design should suffer. Luke explores how to choose between research or testing—and how you can have your cake and eat it too.