Game at a glance: Group structure: Small teams Outcome: Idea generation, breaking a ‘stuck’ design proble Preparation needed?: No Who to involve: Design team, users Description Idea Cards help design teams to brainstorm solutions to design problems. They are good for helping teams think about a problem in a different way to previously. Teams are […]
Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.