General tinkerer, web tailor, user-centred design soldier and tall-ship sailor, Luke Chambers is one half of the partnership behind UX Mastery. He is also a user experience designer at Penguin Books Australia, and freelances under the name Experia Digital. Throughout his day he tells stories and explains to people the "why" of the designs that happen behind the visuals. He lives in a tumbledown farmhouse in Melbourne with his wife, and has two chooks.
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Back in March we reviewed a Udemy course by Dr David Travis called User Experience: The Ultimate Guide To Usability. It’s a cracking course – a mammoth goldmine of useful online UX training. Dr Travis has generously provided some 75%-off coupon codes just for UX Mastery readers. There are only a few so get in quick!
In the next of our series of interviews with UX Designers who we admire and respect, Luke chats to Jessica Enders from Formulate Information Design.
In this excerpt, Jessica opens up about daily routines, managing deadlines, and the challenges in maintaining a work/life balance.
Lately we’ve been spending some time interviewing UX Designers who we admire and respect, to get an insight into how they do what they do.
Luke caught up with Ben Tollady, from Thirst Studios in Melbourne, Australia. Here’s an excerpt from their chat.
Luke lists 5 of the top frustrations you might experience as a UX designer, and shares some ideas about how you can deal with them.
For the past week or two, the elves here at UX Mastery have been busy working closely with our friends at Thirst Studios to package up something very special.
We’re very proud to announce our Merry Christmas treat to you: uxmas.com
How do you want to behave as a professional designer? How much does your attitude and conduct affect what you can do, and what others will let you do? Luke reacts to the ego shown by another interaction designer and examines how age-old, earnest, capital-D-for-design thinking is imperative for UX as a problem-solving skill-set.
We often talk about UX as finding the sweet spot between the needs of the users and the business but we rarely get more than nebulous deliverables to imagine how it actually looks.
In this post Luke uses an ‘experience map’ to give us an end-to-end view of the user experience and explain how broader strategy can be applied to detailed design work. It’s a super-effective way to understand the impacts of the product or service on the user, and helps us to understand, justify and prioritise a UX approach.
In Luke’s last post he talked about how most UX designers don’t pay enough attention to non-visual touchpoints. This post is about something bigger. There’s a second aspect to the way we’ve limited our scope of involvement, and its making us miss out on influencing business strategy and being part of a wider customer experience solution.
At the recent Web Directions South 2012 conference in Sydney, there was a lot of discussion about the future of interface design, beyond the obvious visual cues that get most of our attention.
Luke pontificates on the kinds of experiences we may be capable of creating for our users if we were to step back and consider all of the sensory inputs that we possess as humans.
Matt and Luke have just returned from Web Directions South 2012, the one big event of the year for all things web in Australia. Unlike many conferences Web Directions has an editorial approach and this year questioned where we direct our energies as designers and problem-solvers, as the gatekeepers of a kind of digital rennaissance.
Luke lists ten of his conference takeaways with a UX angle that deserve your attention.