UX Methods Bank

A comprehensive collection of UX methods and techniques available for use on UX projects.

Mix and match these UX techniques to create a UX process best suited to the project at hand. We’ll be updating this page regularly with additional content, links and tutorials about how to apply these techniques.

Are we missing a UX technique? Perhaps you’d like to write a tutorial or case study about one of these techniques? Get in touch!

Looking for an online course that teaches how to use these techniques? View our big list of UX courses.

Japanese translation of this page by Shu Wakasa.

TechniqueWhat It IsWhen To Use ItHow To Use It
Competitor AnalysisPerforming an audit/review of competing websites and apps; conducting user testing of competing sites; writing a report that summarises the competitive landscape.Strategy, ResearchDownloading, signing up for, purchasing, and using products that compete with yours is only part of the process; conducting user testing sessions on these products will also yield valuable insights. Check out the Inc. article How To Conduct Competitive Research for more tips.
Analytics ReviewAnalysing web or mobile usage data, and making subsequent recommendations.Strategy, ResearchAll analytics packages provide key reports, such as most frequently visited pages, visitor demographics, bounce rate and more.

We'll be adding instructional content about interpreting web analytics soon, but in the mean time this article is a good place to start. Brian Clifton's book on the topic also comes recommended.
Stakeholder InterviewsConversations with the key contacts in the client organisation funding, selling, or driving the product.Strategy, ResearchSteve Baty's article, Conducting Successful Interviews With Project Stakeholders is worth a read as it contains lots of tips gleaned from experience.
Product ScorecardA snapshot document recording data for specific indicators about how well your product is performing across various important financial, customer, process and people metrics.Ideate, Define, BuildGood for consolidating and socialising information from multiple sources, allowing you to see Ôthe big pictureÕ and ensure product management efforts are aligned with business strategy.