UX Methods Bank

A comprehensive collection of UX methods and techniques available for use on UX projects.

Mix and match these UX techniques to create a UX process best suited to the project at hand. We’ll be updating this page regularly with additional content, links and tutorials about how to apply these techniques.

Are we missing a UX technique? Perhaps you’d like to write a tutorial or case study about one of these techniques? Get in touch!

Looking for an online course that teaches how to use these techniques? View our big list of UX courses.

Japanese translation of this page by Shu Wakasa.

TechniqueWhat It IsWhen To Use ItHow To Use It
PersonasA persona is a fictitious identity that reflects one of the user groups for who you are designing.Analysis“Creating
Creating personas for your project involves morphing qualitative and quantitative data from analytics, surveys, interviews, user testing sessions, and other research activities into a handful of representative “typical” users. These personas are assigned names, photographs, motivations, goals, and a believable backstory that is rooted in the backgrounds of real people using your website or app. Read the process Matt followed for this activity at SitePoint or take a look at Gregg Bernsteinn's short animated video.
ScenariosA scenario is a narrative describing “a day in the life of” one of your personas, and probably includes how your website or app fits into their lives.AnalysisWriting a scenario is as simple and complex as documenting the tasks that a user performs when using your product (not the how).

Jacqueline Wechsler's introductory article, Using Scenarios, is a good starting point. Neil Turner's Step by Step Guide to Scenario Mapping is a must-read.