As designers, the way we use our words can have a profound effect on our users. Used thoughtfully, words can create feelings of trustworthiness, integrity and joy – so choose them with care. Kah Chan is joining us on Slack to share his tips and tricks for getting it right.
As UX professionals, the tools we know – wireframes, customer journeys and site maps – are fine for a high-level vision.
But what happens when you have to get stuck into the guts of the content. When you’re wrangling a website with hundreds of pages, each one with text that runs down your monitor, across the table and onto the floor?
Matt Fenwick explains how content modelling brings order to the chaos.