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Ask AnywayA monthly column exploring collaborative teams, career survival and the heart and soul of good design practice.

Home» Posts tagged "journey mapping"

Book review: Orchestrating Experiences

Posted on April 28, 2018 by Luke Chambers in Reviews

Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

collaboration, customer experience, journey mapping, touchpoints, vision No Comments Read More

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