Making a complaint:
Complaints should be emailed to publishing@uxmastery.com
Corrections
When a complaint is received, the editor responsible for the article will assess your complaint and discuss it with the relevant author or creator.
If the editor and author agree there was an error, a correction will be published. If the author and editor find no significant error, your complaint will be rejected.
You will be notified of the outcome of your complaint.
Complex complaints
If you are not satisfied with the outcome of a complaint, you may contact the Chief Editor, and you might be invited to make a further submission, if required.
The Chief Editor, at their own sole discretion, may:
- assess the complaint and recommend a response;
- refer the matter to the Advisory Board for determination;
- convene an investigation panel; or
- refer the complaint to the author’s institution for action.
An investigation panel may be convened when subject matter experts are required. An investigation panel will investigate complaints and provide its findings to the Managing Editor.
All decisions of the Chief Editor will be final.
Right of reply
Anyone is invited to join the conversation about an article in its comments section, including to exercise a right of reply. The Chief Editor may, at their own sole discretion, elect to elevate a right of reply to the first comment.
