Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Rosenfeld Media – Orchestrating Experiences
We will be examining this challenge (and more) when we host the authors of Orchestrating Experiences in our Slack channel early next month for an Ask the UXperts session. We will talk to Patrick Quattlebaum and Chris Risdon about some practical ways of tackling these complicated experiences with storytelling, and how we can approach orchestrating journeys and ecosystems with specific philosophies and methods (like journey mapping).
If you haven’t had a chance to read the book yet, get a head start by reading Luke’s recent review of it.
- Where: Our dedicated ‘Ask the UXperts’ Slack channel (You’ll need to request an invitation if you haven’t yet joined our Slack channel)
- When: 1pm Wednesday 7 November PST or 8am Thursday 8 November AEDT (or find out what time that is for you)
Meet Patrick and Chris
Patrick Quattlebaum is a designer and teacher who gets up every morning to bring creativity, rigor, and humanity to problem-solving. He is the co-founder and CEO at Harmonic Design, a consulting firm based in Atlanta, GA, USA. Previously, he was principal designer at studioPQ, Managing Director at Adaptive Path, and Head of Service Design at Capital One.
An expert in design strategy and service design, Patrick places a premium on pushing design practice to be more value-centered, collaborative, and iterative. He and his co-author, Chris Risdon, share their design philosophy and its practical applications in Orchestrating Experiences: Collaborative Design for Complexity.
Previously, Chris was Head of Behavioral Design for Capital One and a Design Director for Adaptive Path, the pioneering experience design consultancy.
Chris has introduced and advanced new methods in design, teaching thousands of design professionals and students. With a focus on designing complicated services and behavioral design, he has been published in a number of blogs, journals and magazines, as well as contributing to a number of books and articles. He’s spoken and taught workshops at conferences such as SxSW, UX Week, and IxDA’s Interaction Conference.
He holds an MFA in graphic design from the Savannah College of Art and Design and is an adjunct professor at the California College of the Arts, teaching interaction design and service design to the next generation of designers.
Some Questions to Inspire You
- How can we tackle designing end to end experiences across multiple channels and touchpoints?
- What are some of the things that we need to balance out in order to design a consistent experience?
- How can we incorporate practical methods into our design of complicated experiences?
How to Ask Your Questions
If you can’t make the live session but have questions, we’d love to collect them ahead of time and we’ll ask Patrick and Chris on your behalf. You can ask them in the comments below. We’ll publish the responses (along with the full transcript) in the days following the session.
How does Ask the UXperts work?
These sessions run for approximately an hour and best of all, they don’t cost a cent. We use a dedicated public Slack channel. That means that there is no audio or video, but a full transcript will be posted up on here in the days following the session.