In this episode, Matt speaks to a reader who is in the process of transitioning to a career in User Experience.
Kristen, an HR Administrator from Toronto, is looking to change careers and become a UX Designer. What she may lack in experience, she makes up for with enthusiasm, communication skills, and a good understanding of theory. She has a portfolio, built up from time she has volunteered to various projects, has found a mentor, and is actively networking to find suitable roles—including unpaid internships—but is still hitting hurdles. Kristen opens up to Matt about the job application process, reflects on how the term “user experience” is often misunderstood by employers, and shares some of the frustrations she’s encountered.
Somebody give this girl a job. Seriously.