We haven’t posted any sketchnotes in a while.
Luckily, Matt recently attended Product Bash 2012, the end-of-year bash for product managers. He sketched the panel, and learned quite a bit about product management and entrepreneurship in the process.
UX Mastery has been live for a few months now, and if you’ve been following along then you’ve probably come to know a little about us. Now we want to know about you.
To entice you to open up to us and complete our (really quite short) online survey, we’re offering a carrot. Actually I tell a lie, it’s not a carrot—it’s much tastier than that. It’s the super-mega-awesome-UX-book-bundle-thingy, worth over $200.
We often talk about UX as finding the sweet spot between the needs of the users and the business but we rarely get more than nebulous deliverables to imagine how it actually looks.
In this post Luke uses an ‘experience map’ to give us an end-to-end view of the user experience and explain how broader strategy can be applied to detailed design work. It’s a super-effective way to understand the impacts of the product or service on the user, and helps us to understand, justify and prioritise a UX approach.
In Luke’s last post he talked about how most UX designers don’t pay enough attention to non-visual touchpoints. This post is about something bigger. There’s a second aspect to the way we’ve limited our scope of involvement, and its making us miss out on influencing business strategy and being part of a wider customer experience solution.
Looking for a book to learn something specific related to user experience design? You’ve come to the right place!
We present, for your viewing pleasure, our list of recommended UX books.
At the recent Web Directions South 2012 conference in Sydney, there was a lot of discussion about the future of interface design, beyond the obvious visual cues that get most of our attention.
Luke pontificates on the kinds of experiences we may be capable of creating for our users if we were to step back and consider all of the sensory inputs that we possess as humans.
Here’s an actual email I sent to help a colleague who needed to do some user testing but had no experience in doing so and didn’t know where to start.
The results were phenomenal. From that one email, she was able to pull together a ton of insights and give feedback to the development agency that resulted in significant usability improvements.