Hawk had the pleasure of hosting Ruth in our Ask the UXperts chatroom yesterday. The session was all about Customer Journey Mapping and it was a hectic one!
Here is a full transcript for those of you that couldn’t make the session.
On Monday July 20, we’re running another of our popular Introduction to UX Design workshops at Nest Coworking in Melbourne.
Whether you’re directly responsible for designing digital products, or only peripherally involved, this workshop will give you enough experience to feel confident working with a user-centred design process.
Usability testing is a flexible technique that allows for the assessment of a variety of aspects of an interface. It is a proven technique for evaluating products, and in some organisations is used as a pre-launch requirement. But traditional in-person usability testing has some drawbacks. Chris Gray explains how unmoderated remote usability testing (URUT) can be used to overcome these downsides.
It’s exciting to see more professionals wanting to research customers to make their services and products fit better. But there’s a lot of confusion about how to choose the most appropriate research methods to suit your goals.
In this article, Indi Young offers practical tips to help you make that decision.