Jodie Moule examines diary studies: what they are, when to use one and some useful tips about setting up your own research to make good use of them.
Bridging Education and Mobility (BEAM) is a Beijing-based NGO using customer journey mapping (CJM) to improve and refine how teachers in rural China experience their site.
Keren Wong walks us through the process and talk us through the learning outcomes.
In this animated video Ben takes a look at wireframes; what they are, the different types, what they’re good for, and some practical advice about how to improve your own ones.
We published this article in which Chris Gray explains how unmoderated remote usability testing (URUT) a while back, but we’re so excited to be including a new animated video that we’ve decided to republish it.
In the latest of our animated techniques videos, Gerry Gaffney gives us some helpful tips on gathering information about our users with contextual enquiry (or site visits).
In the latest of our animated techniques videos, Gregg Bernstein walks us through the process of creating UX personas.
May 21 is Global Accessibility Awareness Day.
To coincide with this event, we teamed up with the lovely folks from A11y Bytes to create a whiteboard animation about accessibility—a fun, informative piece targeted at the creators of digital experiences.
Creating a great survey is like designing a great user experience—they become a waste of time and money if the audience is not at the centre of the process.
Chris Gray shows us in this whiteboard animation how to build the kind of survey that will collect the most valuable information from our users.
A content audit isn’t something you’re going to want to tackle. But you can’t undertake a redesign of a content-heavy site without it.
Donna Spencer shows you how to conduct a Content Audit in this sketch video.
Hawk reviews the online course “How to Develop an Information Architecture using Card Sorting” by Joji Mori and finds herself pleasantly surprised (with a couple of caveats).