How do you want to behave as a professional designer? How much does your attitude and conduct affect what you can do, and what others will let you do? Luke reacts to the ego shown by another interaction designer and examines how age-old, earnest, capital-D-for-design thinking is imperative for UX as a problem-solving skill-set.
About Luke Chambers
General tinkerer, web tailor, user-centred design soldier and tall-ship sailor, Luke Chambers is one half of the partnership behind UX Mastery. He championed user experience design at Penguin Books Australia, and currently consults through Experia Digital. Throughout his day he listens, sketches, tells stories and explains to people the "why" of the design that happens behind the visuals. He lives in a tumbledown farmhouse in Melbourne with his wife, and has two chooks.
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Posts by Luke:
We often talk about UX as finding the sweet spot between the needs of the users and the business but we rarely get more than nebulous deliverables to imagine how it actually looks.
In this post Luke uses an ‘experience map’ to give us an end-to-end view of the user experience and explain how broader strategy can be applied to detailed design work. It’s a super-effective way to understand the impacts of the product or service on the user, and helps us to understand, justify and prioritise a UX approach.
In Luke’s last post he talked about how most UX designers don’t pay enough attention to non-visual touchpoints. This post is about something bigger. There’s a second aspect to the way we’ve limited our scope of involvement, and its making us miss out on influencing business strategy and being part of a wider customer experience solution.
At the recent Web Directions South 2012 conference in Sydney, there was a lot of discussion about the future of interface design, beyond the obvious visual cues that get most of our attention.
Luke pontificates on the kinds of experiences we may be capable of creating for our users if we were to step back and consider all of the sensory inputs that we possess as humans.
Matt and Luke have just returned from Web Directions South 2012, the one big event of the year for all things web in Australia. Unlike many conferences Web Directions has an editorial approach and this year questioned where we direct our energies as designers and problem-solvers, as the gatekeepers of a kind of digital rennaissance.
Luke lists ten of his conference takeaways with a UX angle that deserve your attention.
Funnily enough, if we tip a typical web design process upside down we get something that much more effectively considers the needs and wants of the users.
Luke discusses some of the defining factors of user-centred design.
Web industry professionals have mostly moved beyond labelling themselves as ‘web designers’ and there is a growing awareness of the importance of usability and a broader vision for how users might experience a product or service.
But can UX be considered a job description? Or is it more of a process or set of design responsibilities? Why do these questions even matter?
Luke & Matt travelled up to sunny Brisbane, Australia at the end of August to attend UX Australia 2012, a 4-day event covering core user experience design topics such as digital strategy, user-centred design, interaction design, mobile design, cross-channel design, service design and content. We didn’t get to all of the talks as there were multiple tracks, but here are 20 of the thought-seeds that have stayed with us for the last two weeks.
Jodie Moule from Symplicit and UX Mastery’s own Luke Chambers will be answering all your UX questions for this month’s “Talk with the Experts” web chat hosted by SitePoint. 7am-8am Thurs 13 Sept, Melbourne time. Please come along with all those UX queries you’ve never had a chance to ask!
Keen to incorporate user-centred design practices, but don’t know how to squeeze it into the budget or the schedule?
Just because your project is small, has limited time, or a tight budget, doesn’t mean the resulting design should suffer. Luke explores how to choose between research or testing—and how you can have your cake and eat it too.