In the latest of our animated techniques videos, Gerry Gaffney gives us some helpful tips on gathering information about our users with contextual enquiry (or site visits).
About Gerry Gaffney
Gerry leads Information & Design, a usability consultancy in Melbourne Australia. He runs the User Experience podcast (uxpod.com), is co-author with Caroline Jarrett of "Forms That Work," and is outgoing Director of Publications at UXPA. He's currently doing UX in the challenging and fascinating Justice sector.
On Twitter he's @gerrygaffney.
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