Chris takes an entertaining look at just how badly wrong the office Kris Kringle can go, and uses it as a reminder that we can’t deliver truly great experiences if we don’t know the customer.
About Chris Gray
Chris is Director and Principal consultant at Nomat, a boutique UX design and research consultancy who take a pragmatic approach to improving design through customer engagement. With almost 15 years experience he focusses on assisting organisations to include UX activities within agile environments and to ensure design drives ROI. Away from UX, Chris chases his little monkeys around and gets out on his pushy.
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Posts by Chris:
We published this article in which Chris Gray explains how unmoderated remote usability testing (URUT) a while back, but we’re so excited to be including a new animated video that we’ve decided to republish it.
Creating a great survey is like designing a great user experience—they become a waste of time and money if the audience is not at the centre of the process.
Chris Gray shows us in this whiteboard animation how to build the kind of survey that will collect the most valuable information from our users.